Warranty
Warranty terms
Time limits for applying for ineligible goods.
The consumer is entitled to apply for a non-conformity of the goods or service within two years from the date on which the seller or service provider has transferred and the consumer has accepted the relevant product/service, or, if the goods are provided with a guarantee, throughout the term specified in the guarantee. The warranty period should not be less than two years (unless other substantial benefits to the consumer are promised at a shorter time, or a quicker depreciation is usually attributed to a component). The guarantee can not shorten the legal deadline for filing a claim.
Transfer of equipment for repair.
Equipment can be repaired at the appropriate brand service center. Suggest you go to the service (along with proof of purchase).
Reasons for the warranty repair.
Free warranty repairs are not provided if the equipment is damaged due to inappropriate operation of the manufacturer's regulations, such as mechanical damage, moisture effects, installation of unauthorized software by the manufacturer, and other defects that are beyond the scope of the manufacturer's warranty repair and caused by the fault of the user.
Warranty Conditions.
All items purchased on the koveikals.lv online store has a manufacturer warranty.
The manufacturer's warranty period varies from product to product. Information on the manufacturer's warranty period for your product is available in the description of the product or in the koveikals.lv.
Within the legal guarantee, the consumer is entitled to submit a claim for non-compliance with the terms of the contract within 24 months from the moment of purchase. The right to apply for a claim is valid if the product was used solely for its intended purpose.
Legal entities other than the Consumer are only covered by a warranty provided by the Manufacturer.
The manufacturer's guarantee conditions apply if you can provide: - proof of purchase (check, bill)
Take care of data security before shipping the product. Warranty service centers do not guarantee data retention, so be sure to back up your data.
In the event that the warranty service is invalid, but the customer refuses to pay the repair, then the customer must cover the diagnostic costs and the customer receives the service center's conclusion for the damage detected. If the customer agrees to pay for the repair, then the diagnostic costs are not covered.
Warranty conditions do not apply to the item's accessories!
Equipment batteries, power adapters, cooling systems, and accessories included - headphones, remote controls, electric wires, cables, bearings, charging devices, etc. For natural wear and tear during operation, there is a limited warranty of 6 months or a warranty that lasts for certain service life cycles.
The manufacturer's warranty conditions do not apply in the following cases.
Damage caused by the buyer, the fault of the user (eg scratched, broken structures, cracked screen, poured water into unplanned areas, the product that is incorrectly dealt with if untraceable items are found, insects are allowed to enter inside the articles or any other traces that indicates an incorrect operation of the product);
The product has warranty seals, serial number damage;
The product has not been used for its intended use and has not been operated as specified in the package leaflet;
Damage results from the feeding voltage, the failure of the telecommunications, cable networks to meet the standards set by the manufacturer, due to rapid temperature fluctuations, as well as due to other household and external factors (soot, smoke, dust, moisture, shock, scratches);
The product shows unprofessional repair-marks;
Natural elements for wear cases;
Non-standard power supplies, accessories, and spare parts, as well as supplies not certified by the manufacturer for use with the specified product, have been used and if this results in damage to this product;
Used for production or professional purposes (if the item is not intended for such purposes);
The warranty does not work if damage occurs due to incorrect transportation.
Warranty conditions do not apply to the item's accessories!
Equipment accumulators, power (power) adapters, cooling systems, and accessories included - headphones, remote controls, electric wires, cables, bearings, charging devices, etc. For natural wear and tear during operation, there is a limited warranty of 6 months or a warranty that lasts for certain service life cycles.
To find out more about warranty terms and conditions, call or email:
Mobile phone: +371 25126487, e-mail: administracija@kosters.lv